Terms of Service

Last Updated: March 2026

By booking services with Silver Service Shuttle LLC, you (the “Client” or “Passenger“) agree to the following terms and conditions.

1. Booking, Payments & Affirmation

• Secure Processing: All reservations made via silverserviceshuttle.com are securely processed through Square.

• Binding Agreement: By clicking ‘Book Now & Pay Securely,’ you confirm your reservation, authorize payment, accept all terms, and enter into a binding legal agreement.

• Payment Requirement: Full payment must be received and confirmed before pickup unless otherwise arranged.

• Confirmation: If a confirmation is not received after booking, please contact us immediately at 573-935-7705.

2. Liability & Scope of Service

• Limitation of Liability: Liability is strictly limited to the amount paid for the service. Silver Service Shuttle LLC is not responsible for indirect or consequential losses.

• Lost Items: We are not responsible for any items lost or forgotten in our vehicles.

• Health & Medical: We are not a medical transport provider and do not offer medical supervision. Passengers are responsible for their own health and fitness to travel; we are not liable for medical events occurring during transport.

3. Scheduling, Delays & Transit

• Passenger Responsibility: Passengers are responsible for monitoring flight and train schedules and selecting appropriate pickup times.

• Traffic & Weather: Service is subject to Missouri weather and roadway conditions. We are not liable for missed connections due to traffic, weather, carrier changes, or scheduling decisions.

• Driver Discretion: Safety is our priority. Drivers may adjust pickup times or select safe alternate locations when necessary to ensure passenger safety.

4. Passenger Conduct & Safety

• Damages: The booking party is held financially responsible for any damages caused by their party.

• Cleaning Fees: A minimum $350 cleaning fee applies to all biohazard incidents.

• Prohibited Items: Smoking and vaping are strictly prohibited in all vehicles.

• Right to Refuse Service: Service may be refused for intoxication, unsafe behavior, possession of illegal substances, or any policy violations.

• Capacity Limits: Service is limited to safe seating capacity, manufacturer weight limits, and available cargo space. Drivers may decline service if safety limits are exceeded or if required information was not disclosed at booking.

5. Child Restraints & Special Assistance

• Child Safety: We do not provide car seats. Parents and guardians are solely responsible for complying with Missouri child restraint laws.

• Disclosures: You must disclose passenger count, estimated luggage, oversized items, and special assistance needs (mobility limitations, medical equipment, or service animals) at the time of booking.

• Service Animals: Service animals are permitted in accordance with applicable laws.

6. Airport Pickups & Wait Times

• Complimentary Wait: Airport pickups include 45 minutes of complimentary wait time.

• Extended Wait Fees: After 45 minutes, a fee of $20 per hour applies.

• Maximum Wait: We will attempt to wait up to 3 hours, subject to driver availability and other scheduled rides.

• No-Show Policy: Clear communication is required. A lack of contact may result in a no-show charge. If an extended delay requires the driver to leave and return, additional charges may apply.

7. Cancellations & Pricing

• Cancellations: Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation charge.

• Refunds: Refunds, if issued, are solely at company discretion.

• Availability: All service is subject to driver availability.

• Premium Pricing: Holiday or peak event pricing may apply to certain bookings.

8. Installation & Base Access

• Credentials: Our drivers maintain required credentials for authorized installation access and comply with all applicable federal and base regulations.

• Passenger Requirements: Passengers are solely responsible for meeting their own installation entry requirements.

• Liability: If base access is denied to a passenger, we are not liable for resulting delays. Alternate pickup locations may be arranged.

• Affiliation: Silver Service Shuttle LLC is privately owned and is NOT affiliated with or endorsed by the U.S. Army or the Department of Defense.

9. Pet Transportation Policy

• Silver Service Shuttle offers pet-friendly transportation with a focus on safety, cleanliness, and premium service standards.

• Pets must be disclosed at booking and are accepted by approval only.

• All animals must be secured in a clean, well-ventilated crate appropriate to size and remain contained for the duration of travel.

• Owners certify pets are current on vaccinations and free of illness, parasites, or unsafe conditions.

• Customers are fully responsible for their pet’s behavior, condition, and supervision at all times.

• Drivers do not handle pets; loading and unloading is the responsibility of the customer.

• Silver Service Shuttle reserves the right to refuse service if a pet presents a safety or sanitation concern.

• Cleaning or damage fees may apply for any pet-related incidents, including hair, odor, waste, or damage.

• Any delays caused by pets may result in additional charges.

• By booking transportation with a pet, the customer acknowledges and accepts these terms.